Refund policy
RETURNS & REFUND POLICY
Last updated: September 10, 2026
At Brass Tacks, we want you to feel confident in your purchase. If you are not completely satisfied, you may request a return within 30 days after receiving your order, subject to the conditions below.
1. RETURN ELIGIBILITY
To qualify for a return, the product must be:
• Unused and in the same condition in which it was received;
• Returned with all original tags attached;
• Returned with its original packaging, dust bags, accessories, gifts, and other included materials; and
• Accompanied by a receipt or other proof of purchase.
Products showing signs of use, wear, alteration, personalization, staining, odor, improper storage, or customer-caused damage may not qualify for return unless they arrived defective, damaged, or incorrect.
Leather, canvas, and other traditionally finished materials may display natural variations in grain, color, texture, markings, or tone. These characteristics are not normally considered defects. Product colors may also appear slightly different depending on lighting and screen settings.
2. HOW TO REQUEST A RETURN
Contact us at contact@time100.net within 30 days after receiving your order.
Please include:
• Your order number;
• The product you wish to return;
• The reason for the return; and
• Clear photographs or videos if the product is damaged, defective, or incorrect.
If your return is approved, Brass Tacks will provide return instructions and the appropriate return address or shipping documentation.
Products returned without prior authorization may not be accepted or eligible for a refund. Do not send returns to our registered business address unless we specifically instruct you to do so.
3. RETURN SHIPPING COSTS
Brass Tacks covers approved shipping costs for eligible returns and exchanges.
You must follow the return instructions provided by Brass Tacks and use the approved shipping method or return label, where supplied. We may not reimburse shipping costs arranged independently without prior written approval.
Please retain your return receipt and tracking information until the return has been completed.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order as soon as it arrives and contact us promptly if:
• The product is defective;
• The product was damaged during delivery;
• You received the wrong product or variant; or
• Any part of the order is missing.
Include your order number and clear photographs or videos showing the issue. We will review the claim and provide an appropriate resolution, which may include a replacement, exchange, repair, or refund.
Do not return a damaged, defective, or incorrect product before receiving instructions from us.
5. EXCHANGES
To request an exchange, contact contact@time100.net within 30 days after receiving your order.
Exchanges are subject to:
• Return eligibility;
• Product availability;
• Inspection of the returned product; and
• Any price difference between the original and replacement product.
If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.
6. NON-RETURNABLE PRODUCTS
The following products are generally not eligible for return due to a change of mind:
• Products clearly marked “Final Sale”;
• Clearance products identified as non-returnable before purchase;
• Gift cards;
• Personalized, monogrammed, engraved, or otherwise customized products;
• Products showing signs of use, wear, alteration, staining, odor, improper care, or damage caused after delivery; and
• Products returned without their original packaging, tags, accessories, or included materials.
These exclusions do not apply when a product is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer rights.
Sale-priced products not clearly marked “Final Sale” remain eligible for return under the standard conditions of this policy.
7. RETURN INSPECTION
We will notify you after the returned product has been received and inspected. The inspection will confirm whether:
• The returned product matches the authorized return;
• The product meets the eligibility requirements;
• All original packaging and included materials have been returned; and
• The product shows signs of use, alteration, improper care, or customer-caused damage.
We will then notify you whether the refund or exchange has been approved.
8. REFUNDS
If a refund is approved, it will be issued to the original payment method within 10 business days after approval.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or local financial system.
Original or return shipping costs covered by Brass Tacks will not be deducted from an approved eligible return, except where:
• The customer did not follow the approved return procedure;
• The customer used an unauthorized shipping method; or
• The return resulted from an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or failure to cooperate with customs.
Any deduction will be made only where permitted by applicable law.
If more than 15 business days have passed since we approved your refund, please contact contact@time100.net.
9. PROMOTIONAL AND BUNDLED ORDERS
If a product purchased as part of a bundle, gift-with-purchase promotion, or quantity-based offer is returned, any free gift or promotional product associated with the purchase must also be returned in its original condition.
If a promotional product is not returned, we may deduct its stated value from the refund where permitted by applicable law. Refunds for partially returned bundles may be recalculated according to the price that would have applied to the products retained.
10. ORDER CANCELLATIONS
Contact contact@time100.net as soon as possible if you wish to cancel or change an order.
We will try to accommodate your request, but we cannot guarantee cancellation or modification after an order has entered processing or been dispatched.
If an order has already been dispatched, it must be handled through the standard return process after delivery.
11. STATUTORY CONSUMER RIGHTS
This policy does not limit any non-waivable rights or remedies available under applicable consumer law.
Where local consumer-protection law provides more favorable rights regarding cancellation, defective products, refunds, delivery, or returns, those mandatory rights will apply.
12. CONTACT US
For return, exchange, or refund assistance, contact:
Email: contact@time100.net
Business hours: Monday–Friday, 9:00 AM–6:00 PM GMT+8
Please include your order number in all return-related correspondence.