Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 10, 2026
Brass Tacks provides tracked international delivery to most supported destinations. Shipping availability, charges, estimated delivery times, and import-fee treatment may vary by destination.
1. ORDER PROCESSING
Orders are normally processed and dispatched within 1–3 business days after payment confirmation.
Orders are not processed or dispatched on weekends or public holidays. Processing may take longer during major sales, product launches, or holiday periods.
Once your order has been dispatched, you will receive a shipment confirmation email with tracking information.
2. ESTIMATED DELIVERY TIMES
Estimated delivery times begin after dispatch:
• Most destinations: 8–15 business days
• Remote destinations: 15–30 business days
Delivery times are estimates and are not guaranteed arrival dates.
Customs inspections, local carrier conditions, severe weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control may cause delays.
If we become aware that an order cannot be dispatched within the stated processing period, we will contact you with an updated estimate and the available options.
3. SHIPPING CHARGES
Shipping charges, if applicable, are displayed at checkout before payment.
If no shipping charge appears at checkout, the order qualifies for free delivery.
Certain remote destinations may require an additional shipping charge, such as US$30 or the equivalent in your checkout currency.
Any applicable shipping charge will be clearly displayed before you complete your order.
4. DESTINATIONS WITH COVERED IMPORT FEES
For orders delivered to the destinations listed below, Brass Tacks covers the standard import duties and customs-clearance charges ordinarily required for delivery.
North America:
• United States
• Canada
• Mexico
Europe:
• United Kingdom
• Germany
• France
• Italy
• Spain
• Netherlands
• Belgium
• Austria
• Sweden
• Norway
• Denmark
• Finland
• Portugal
• Poland
• Czech Republic
• Hungary
• Ireland
• Romania
• Greece
Asia:
• Vietnam
• Thailand
• Malaysia
• Singapore
• Philippines
• Cambodia
• Laos
• South Korea
• Japan
• Hong Kong SAR
• Macao SAR
• Taiwan
Middle East:
• United Arab Emirates
• Saudi Arabia
• Qatar
• Kuwait
• Oman
• Bahrain
Africa:
• South Africa
• Morocco
Customers in these destinations should not normally be required to pay standard import duties or customs-clearance charges upon delivery.
Unusual charges resulting from inaccurate customer information, special local requirements, storage, redelivery, refusal to cooperate with customs, or refusal of delivery are not included.
5. OTHER SUPPORTED DESTINATIONS
For supported destinations not listed in Section 4, locally assessed duties, taxes, customs charges, brokerage fees, permits, or other import requirements may be the responsibility of the recipient.
These charges are determined by local authorities and are not controlled by Brass Tacks.
We recommend checking the applicable import requirements before ordering.
6. TRACKING YOUR ORDER
After your order has been dispatched, Brass Tacks will send a shipment confirmation email containing your tracking number.
Tracking information normally becomes active within 24 hours, although some carriers may require additional time to display the first update.
You can follow your shipment through the tracking link in the dispatch email or through your order-status page.
7. DESTINATIONS WE CANNOT CURRENTLY SERVE
Brass Tacks currently cannot ship to the following destinations:
Europe:
• Russia
Asia:
• Afghanistan
• Bhutan
• Timor-Leste
Middle East:
• Jordan
• Yemen
Latin America and the Caribbean:
• Cuba
• Haiti
• Venezuela
Africa:
• Botswana
• Central African Republic
• Chad
• Democratic Republic of the Congo
• Eritrea
• Lesotho
• Somalia
• South Sudan
• Sudan
Orders submitted for an unsupported destination may be cancelled and refunded.
8. DELIVERY INFORMATION AND ADDRESS CHANGES
Customers are responsible for providing complete and accurate delivery information, including:
• Recipient name
• Street address
• Apartment or unit number, where applicable
• City and postal code
• Telephone number
• Email address
Please contact Brass Tacks as soon as possible if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Brass Tacks is not responsible for delays caused by incomplete or inaccurate delivery information supplied by the customer.
9. CUSTOMS COOPERATION
Recipients may be asked by the carrier or local customs authority to provide identification, tax information, confirmation of order value, or other documentation required for lawful customs clearance.
Customers must respond within the timeframe specified by the carrier or customs authority.
Brass Tacks will provide reasonable assistance when requested.
10. REFUSED, REJECTED, OR UNDELIVERABLE SHIPMENTS
If a shipment is returned because of:
• An incorrect or incomplete address supplied by the customer
• Repeated unsuccessful delivery attempts
• Failure to provide required customs information
• Failure to collect the shipment
• Refusal of delivery without a valid product or fulfillment issue
Brass Tacks may deduct the actual original shipping, return-shipping, storage, customs, and carrier charges incurred from any refundable amount where permitted by applicable law.
No such deduction will apply when the return results from a Brass Tacks error, an incorrect product, a damaged or defective product, or another circumstance for which Brass Tacks is legally responsible.
This section does not limit any non-waivable rights available to the customer under applicable consumer law.
11. DELAYED SHIPMENTS
If tracking has not updated for an extended period or your order has not arrived within the estimated delivery window, please contact Brass Tacks with your order number.
We will investigate the shipment with the carrier.
Where required by applicable law, customers will be offered appropriate options if an order cannot be dispatched or delivered within the agreed timeframe.
12. LOST OR DAMAGED SHIPMENTS
If a parcel arrives visibly damaged, or if tracking indicates delivery but the parcel cannot be located, please contact Brass Tacks promptly at contact@time100.net.
Please provide:
• Your order number
• A description of the issue
• Photographs of the parcel and product, where applicable
• Any relevant carrier documentation
Brass Tacks will investigate the issue and provide an appropriate resolution based on the circumstances and applicable consumer law.
13. CONTACT US
For shipping and delivery assistance, contact:
Email: contact@time100.net
Business hours: Monday–Friday, 9:00 AM–6:00 PM GMT+8
Please include your order number when contacting us about an existing order.